Frequently Asked Questions
Everything you need to know about finding and ordering genuine Lenovo components.
Are your replacement parts genuine Lenovo products?
Yes, we specialize in providing authentic Lenovo OEM (Original Equipment Manufacturer) parts to ensure 100% compatibility and maintain your device's warranty standards.
How do I find the correct part for my specific laptop model?
You can search using your laptop's serial number or the specific part number (FRU). If you are unsure, our technical support team can help identify the exact component you need.
What is your return policy for electronic components?
We offer a 30-day return policy on all uninstalled parts. Please note that items showing signs of installation or damage from improper handling cannot be returned.
Do the replacement parts come with a warranty?
Most of our hardware components, including keyboards, screens, and batteries, come with a standard 12-month limited warranty against manufacturing defects.
How long does shipping take for urgent repairs?
Orders are typically processed within 24 hours. We offer expedited shipping options that can deliver your replacement parts within 1-3 business days depending on your location.
Do you provide installation guides or technical support?
While we do not provide in-person repairs, we offer links to official Lenovo service manuals and hardware maintenance guides for most models to assist with your DIY repair.